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7 signs your company has an accountability problem

When people don’t own their work, things fall apart. Deadlines are missed, excuses pile up and everyone starts walking on eggshells.

A young man is smiling off into the distance while holiday his phone in both hands.A young man is smiling off into the distance while holiday his phone in both hands.

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Insights from Ellen Raim, Founder of People MatterWe focus more on solving than preventing People problems.

Accountability keeps organizations running smoothly — or at least, it should. But, when people don’t own their work, things fall apart. Deadlines are missed, excuses pile up and everyone starts walking on eggshells.

If your team feels like it’s stuck in quicksand, here’s a wake-up call: accountability might be the culprit.

Here are seven signs your company has a serious accountability problem.

😆 Deadlines are a joke 

If deadlines feel more like vague suggestions than actual commitments, it’s time to take notice. Constant delays and last-minute scrambles mean no one’s taking responsibility for delivering on time.

🤪 Goals are a mess 

When goals are either so blurry that no one knows what they’re working toward or so unrealistic they seem like a setup for failure, accountability disappears. People can’t take responsibility for something that feels impossible — or meaningless.

🫵 Mistakes = finger-pointing 

If the default reaction to a problem is to look for someone to blame, accountability is out the window. Instead of solving the issue, everyone wastes time playing detective and covering their tracks.

🫣 Leaders dodge hard conversations

Accountability starts at the top. When leaders avoid addressing poor performance or pretend not to notice repeated issues, they send a clear message: we don’t care enough to fix this.

🫥 Feedback feels nonexistent (or useless)

When feedback is rare, vague or just plain unhelpful, people can’t grow. Teams that lack clear guidance often end up stuck in a loop of mediocrity — and no one seems to notice.

🦠 Turnover is climbing + morale is tanking

If your company can’t keep good people or the ones who stick around seem disengaged, something’s off. A lack of accountability creates a toxic culture where no one wants to stick around for long.

🥱 Wins don’t get celebrated

In a healthy culture, people celebrate their successes — and share the credit. If no one acknowledges wins or if it feels like a certain few are hogging the spotlight, frustration and burnout aren’t far behind.

How to fix accountability problems

Accountability problems don’t fix themselves. Here’s how to start turning things around:

  • Set clear goals that make sense and matter.
  • Make feedback direct, actionable and regular.
  • Reward people who step up and own their work.
  • Train leaders to address accountability problems head-on.
  • Encourage teams to take ownership instead of shifting blame.

If this sounds like a lot, that’s because it is — but the payoff is real. Accountability builds trust, improves results and creates a workplace people actually want to be part of. Don’t wait for things to spiral further. Get to work!

    
     
     
     
  
  
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