The essential qualities your managers need for success

Have you ever wondered what makes a manager outstanding? We’ve identified four key qualities that elevate managers to greatness, especially during times of change (like AI transformation). Plus, we list six actionable strategies People leaders can put in place to elevate their people managers without adding more to their plates.

4 key qualities of an outstanding manager:

A good manager isn't afraid to ask for help.

Great managers know that asking for help is a strength, not a weakness. They are comfortable admitting they don't have all the answers, and they model behaviors to create an environment that encourages continuous learning and growth.

A good manager is engaged.

Engagement goes beyond daily tasks — engagement requires a genuine interest in the company's goals and proactive involvement in its success. Exceptional managers actively contribute new ideas, demonstrating a proactive approach to the company's success. Strong managers also expand their horizons by engaging in projects that go beyond their immediate responsibilities, sometimes bridging multiple departments.

A good manager is driven.

Great managers aren't content with doing the bare minimum — they are motivated to do better. Supporting career aspirations is a critical component of a good manager’s leadership style. Outstanding managers allow team members to express and pursue their individual career goals, and they inspire excellence by recognizing and celebrating team members who consistently go the extra mile. 

A good manager has strong emotional intelligence.

In addition to technical skills, good managers have strong emotional intelligence. They demonstrate empathy by building strong relationships and supporting their teams on a personal level. Effective, clear and empathetic communication is a hallmark of good leadership, so strong leaders build the skills necessary to create a positive team dynamic.

A few more thoughts about what makes a manager outstanding:

Here are a few more qualities of outstanding managers:

• A good manager embraces a growth mindset: They foster a culture that sees challenges as opportunities to grow.
• A good manager champions inclusivity: They actively work on creating a workplace that values diversity, equity and inclusion.
• A good manager knows wellbeing matters: They prioritize employee wellbeing through wellness programs and stress management.

Strategies People leaders can quickly put in place to support managers:

• Offer emotional intelligence and leadership development programs: Provide opportunities for managers to build new skills and enhance their ability to connect with and understand their teams on a deeper level. 
• Promote continuous learning: Develop training initiatives that instill a culture of continuous learning within the organization.
• Encourage team collaboration: Create an environment where asking questions and asking for help is seen as a positive thing.
• Regular team check-ins: Create a space for employees to share ideas and thoughts.
• Try cross-functional projects: Encourage managers to get involved in projects outside their usual tasks.
• Recognize the extra effort: Set up programs to acknowledge managers who consistently go above and beyond.

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